Returns

You can return your purchase free of charge up to 30 days after purchase. After your request is received by us, we will distribute a return seal.

We greatly appreciate it if you use the shipping box you receive upon arrival! Then the products remain beautiful and another customer can enjoy them as well.

Return form

    Q&A

    How can I return my product?

    Fill in your details in the return form, we will send a return label after approval which you can use to return the product completely free of charge.

    Can I make business purchases from Alberenz?

    The business contact page allows you to request a quote. We will contact you by phone within 1 business day.

    Is there a possibility to pay afterwards?

    Through Klarna, this is indeed a possibility. For business customers, ordering on account can be mutually coordinated.

    How can I track my order?

    When the package is shipped you will automatically receive a Track & Trace number. Did you not receive these? Please contact our customer service info@alberenz.com