Do you have a question?
We are happy to help!

For general inquiries and customer service, please use the contact information on this page. For business inquiries and returns, please make a selection below.


Alberenz, a brand of the Utrecht Trading Company

Postal address
Scheldestraat 35
3522CB Utrecht

Call us at +31 6 48370968
Or send an e-mail to


How can I return my product?

Fill in your details in the return form, we will send a return label after approval which you can use to return the product completely free of charge.

Can I make business purchases from Alberenz?

The business contact page allows you to request a quote. We will contact you by phone within 1 business day.

Is there a possibility to pay afterwards?

Through Klarna, this is indeed a possibility. For business customers, ordering on account can be mutually coordinated.

How can I track my order?

When the package is shipped you will automatically receive a Track & Trace number. Did you not receive these? Please contact our customer service